Business Development, Strategy Alignment and Consulting News from The Business City London -

	CTI Services
	A CTI solution should be linked with almost any modern telephone system. With CTI you can enjoy all the advantages of computer telephony integration. While a customer calls, all customer-relevant data are displayed immediately, also the present call is automatically documented in the customer's record. You can start a call directly from your CRM/CPM Application. Handling is much easier and more intuitive than of any normal telephone. Altogether the facilitates immensely your daily office routine, be it sales management, support or telemarketing.
	The supplier must adapt the CTI-interface to customer-specific requirements either via TAPI. Some products require JTAPI, or another protocol.

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