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Regional Ettiquette - Singapore
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The key to avoiding a bad title is to
know something about the culture of the country you're visiting.
One valuable Tip to be taken with care:
When in doubt, watch and imitate what others are doing.
We have collected some valuable hints for Business
Ettiquette in Singapore: |
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A. Be courteous and professional at all
times - take the time to learn Asian courtesy as Western courtesy
may have a contrary meaning in Singapore!
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B. Business friendships are based on honor,
integrity and good character - take pains to establish and maintain
contacts as Singaporeans highly regard warm and personal relationships.
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C. When making introductions for the first
time, and in formal meetings, always use the person's title and family
or personal name. Since Singapore is a multi-racial society, it would
help to bear in the mind the following:
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The Chinese place their family names first,
followed by the personal names. Women often keep their own family
name. |
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The Malays do not use a family name. They use
their own personal name followed by bin (son of) or binti (daughter
of) before their father's personal name. |
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The Indians use their personal name followed
by s/o (son of) or d/o (daughter of) and the father's personal name |
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The rule
of thumb is never use personal names or nicknames unless invited
to do so, or until a friendship has been established after a long
time.
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D. Don't be offended if a Singaporean doesn't look
you in the eye in a meeting. The eyes are cast politely down or
away as a sign of respect, especially if you are more senior or have
a higher status.
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F. Handshakes in Singapore are usually soft
and light to the touch, unlike the bone-crushing one common
to people from the West.
As Asians generally do not have a long history of handshaking because they
have used other courteous forms for saluting:
- bowing
- salaaming
- saluting
- shaking their own clasped hands in front of
them
- etc.
They are not aware of the Western cultural
significance and meaning behind a firm handshake.
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G. The polite way to give and receive business
cards is to formally hold it with both hands, look
carefully at it one or two times, smile and show you have recognized
and noted well who the other person is.
This is a form of respect to the other person.
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H. It is common to be greeted with "Have you eaten?" or "Where
are you going?" instead of "Good morning/afternoon/evening" or "How
are you?".
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I. Good topics for small talk includes food, the
scenery, arts, music, tourist attractions, mutual benefit and mutual
friendship.
Avoid subjects on
- religion
- personal relationships
- money
- racisim
- sex
- politics
- criticism of the bureaucracy
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J. Be punctual for business meetings, and arrive
as a group, lined up in order of rank.
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K. Avoid complimenting a businesswoman's appearance
as this may be misconstrued as amorous advances.
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L. Never touch, hug or kiss a person of the opposite
sex at a business meeting.
Unlike in the West, this could be misread!
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M. Jackets are not required for men for business
meetings due to the tropical humidity and heat.
Women may wear pantyhoses in the more formal offices.
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N. Be careful about gift-giving as they
could be mis-interpreted as bribes.
Always think "group" when dealing with Asians. A presentation
to an office or a group can usually be given and will not be
seen as grafts.
Appropriate gifts should be given on appropriate occasions,
such as the final banquet concluding a deal.
If you must give a gift to an individual, give it
in private so as not to offend the rest of the group.
At any rate, never give expensive gifts, a small token
gift will be appreciated! And don't be surprised if your Singaporean
counterpart disclaims, "Oh no, you shouldn't, no need!".
It's the polite response to a gift.
However, do not push or insist if the other person feels uncomfortable about
accepting the gift as it may cause embarrassment.
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