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The quality of your service
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Try to keep the quality of your service at a high
level so that you have enough resources if things change rapidly.
Don't get caught as you might looks valuable customers. Electronic
Management is becoming more common as we are getting everything
wired up. But here it really starts to get difficult to handle.
To be successful you must develop a strategy that really works! Traditional
thinking and short sighted saving will mean utter failure. Try
and meter systems and at the same time constantly try to find out where
the market is moving to. Try implement documentation and workflow into
your way of conduct.
- Find out what Users want and what is
acceptable
- What and why to meter?
- Possible ways of analysing
Point 1.
To agree to acceptable standards is quite difficult as one will have a
totally different image of present services:
In most cases the visitor will blame the site for the bad performance
(Factors: Web -> ISP -> T -> User). Management and Admins will
believe that services are running at acceptable levels.
Only by continuous metering you are able to reach the set destiny.
Check access time from different locations!
Some of the available metering systems:
Point 2.: Most important factors
- User Activities
- User Paths
- File loading time
- Average Time needed
- Top-Ten areas and pages
- Waiting time per transaction
Point 3.:
As soon as you have acquired the necessary data begin to analyse all activities.
Part 2 follows soon |
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